![]() ![]() In the Connection Method list, click the connection method that your printer uses To add a new printer and test it, Click Add (+) Select the printer that you want to remove To delete and add the printer, follow these steps:Ĭlick the Apple logo in the upper-left of the screen Delete the printer and reinstall it in OSX If it does not print successfully from other programs that suggests there may be a problem with the printer drivers or configuration. See Troubleshoot Office 2016 for Mac issues by completely uninstalling before you reinstall. In that case you may need to uninstall Office 2016 from your Mac and then reinstall it. If it prints successfully from Notes that tell us that you have a problem with your installation of Microsoft Office. Start the Notes app on your Mac, open an existing note or create a new note with some sample text, then click File> Print and see if it will print. To test whether another program can communicate with the printer, and whether the printer driver is functioning, try to print from another program such as Notes. The easiest solution is to use a different font for your text. If it prints successfully that tells us the problem is with the font you're using. If it doesn't print successfully try changing the font of your text by selecting your sample text, choosing the Font drop down on the ribbon, and selecting a different font. See how to Recover your Word files and documents. If it prints successfully that tells us that the problem is in your existing document. It's possible that the problem is in your document, so let's try printing from a different document to test that idea.Ĭreate a new file in the Office program (Word, Excel, PowerPoint etc.) that you're having trouble printing from. To clear that job select it, then click the Delete Job button on the right. If the printer isn't paused, but print jobs are stacking up anyhow, it's possible that another print job is holding up the queue because of an error with that job. Click the Resume button and see if printing proceeds. If you see the Resume button in the toolbar that suggests that the printer is paused. Make sure your printer isn't pausedĬlick the printer's icon in the Dock to open the printer's queue window. If it still won't print your printer may be paused or another print job may be holding up the queue. Once the updates are complete, reboot your computer then try your print job again. Walk through the Software Update wizard and have it download and install any updates that it finds. To do that: click the Apple button at the top left corner and choose Software Update. The first thing to do in troubleshooting print issues is to make sure you have all of your Apple software updates installed. Make sure you have all Apple software updates installed If you have questions about how to print a document in Office for Mac or how to do special things like print on both sides of the page (duplex) see Print a document in Word for Mac. This article is for troubleshooting when you can't get your document to print at all. I'm now stuck with a) not ever using my postscript fonts again b) trying to source and buy (at a great cost) all my fonts as truetype or other c) try to use an font conversion program (which will take days and may not work correctly).Note: If your printer is displaying an error message please contact the manufacturer of the printer for support of that specific error message. Otherwise why would you need a font manager? Extensis customers have to be, like me, designers, or at least people with many many fonts. However, my problem is, nowhere on the Apple or Extensis product info does it tell you that your postscript fonts will be rendered useless upon upgrade. And amazingly, Apple, Google and few others have decided to move away from Postscript, granted it is old technology. You'll probably find that 100% of them are Postscript fonts. ![]() ![]() No such issue in Word, Exel, Firefox.īut here's what I found out on the phone with Extensis today. you use Suitcase Fusion or some other font manager, you have fonts you've found and installed over the years and the question marks instead of proper characters only show up in Apple products, Numbers, Pages, Mail, Safari. I'm guessing that most people are in this boat. I've tried all the solutions I've seen on the web from the many people that seem to be experiencing the same. I have been having this problem ever since upgrading to Sierra and Suitcase Fusion 7. ![]()
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